Privacy Policy

Privacy Policy

Introduction

Welcome to https://carpet-cleaning.storysurge.net! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information we receive from users accessing or interacting with our website and services. By using our platform, you agree to the terms outlined in this policy.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this privacy statement does not extend to external links or third-party services accessed from our site, as they have their own distinct privacy policies.

Processing Activities

This policy outlines our practices when you engage in the following:

  • Using any of our applications and services as an authorized user.
  • Visiting our websites linked to this Privacy Policy.
  • Communicating with us via email, phone, or text messages/SMS.

Personal Data Collection

We collect various types of personal data to enhance your experience and provide quality services. The categories include:

  1. Account Information: Details required to set up and manage your user account on our platform.
  2. Payment Information: Data related to your payment methods, including card details (stored securely), for transactions conducted through our services.
  3. Financial Information: This may include banking information or financial records for billing and accounting purposes.
  4. Purchase Information: Records of products purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, or mobile phone numbers for tracking user behavior and preferences.
  6. Location Data: Information about your physical location when using our geo-services or consenting to location sharing.
  7. Feedback: Any comments, suggestions, or reviews you provide us, helping improve our services.
  8. Social Media Information: If you connect your social media accounts, we may collect data from those platforms, subject to their privacy policies.
  9. Product Information: Details about products you show interest in or purchase through our site.

We gather this data through direct user input, tracking technologies, and interactions with our systems. Third-party services may also share personal data with us, but they are bound by their respective privacy agreements.

Cookies

Cookies are small text files stored on your browser to enhance your experience with our services:

  • Strictly Necessary: These cookies enable core functionality, such as allowing you to log in and navigate the site.
  • Preference: They remember user preferences, like language settings or display options.
  • Analytics: Used for analytics purposes to understand how users interact with our website and services.

Users can manage non-essential cookies through our built-in Cookie Manager, offering control over data collection related to these cookies.

Retention and Deletion

We retain personal data as necessary for the fulfillment of various legal, business, or contractual obligations. Once the purpose for data retention is no longer applicable, we securely delete or anonymize the information.

Security Measures

To protect your data, we implement robust security measures, including:

  • Encryption of data during transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict privacy standards.
  • Regularly updating our security protocols to address emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally designed for or directed at children, and we do not knowingly collect personal data from them.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Deleting your personal data from our systems upon request.
  • Restriction: Limiting the use of your personal data under certain circumstances.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Being free from unfair treatment due to exercising your privacy rights.

To exercise these rights or submit related inquiries, please contact our Data Protection Officer at [email protected] or through postal mail to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

For any questions related to privacy, data protection, or this policy, please reach out to us:

We value your trust in our handling of personal data, and we aim to provide transparent and responsible practices at all times.